[Intern] Junior Customer Service Officer

Job Description

• Lobby area / Lobby area: 
  • Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff (security and cleaning) / Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.
• Customer Service Counter / Customer Service Counter: 
  • Maintain clean and tidy counter / Maintain clean and tidy counter.
  • Daily check on the condition of the decorative plants at the counter and water them as necessary / Daily check on the condition of the decorative plants at the counter and water them as necessary.
  • Prepare the necessary forms to assist guests / Prepare the necessary forms to assist guests.
• Main tasks / Main tasks: 
  • Record customer information / feedback, notify the head of department, and forward the information to the relevant departments / Record customer information /feedback, notify the head of department, and forward the information to the relevant departments. 
  • Provide essential project information when required / Provide essential project information when required. 
  • Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager / Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
  • Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed / Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.
  • Have a thorough understanding of the building’s regulations and the basic procedures of the Customer Service department currently implemented in the project / Have a thorough understanding of the building’s regulations and the basic procedures of the Customer Service department currently implemented in the project.
  • Follow department procedures and manager’s directions / Follow department procedures and manager’s directions. 
• Reports / Reports: 
  • Prepare reports in accordance with the instructions from the direct supervisor / Prepare reports in accordance with the instructions from the direct supervisor 
  • Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire / explosion / Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire / explosion. 
• Other tasks / Other tasks:  
  • Perform all other duties assigned by line manager / Perform all other duties assigned by line manager.
  • Coordinate with other departments in daily activities and events, etc / Coordinate with other departments in daily activities and events, etc.