[Intern] IT Helpdesk
Job Overview
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Date Posted09/12/2025
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Offered Salary3.000.000đ
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Yêu cầu kinh nghiệmKhông yêu cầu kinh nghiệm
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Giới tínhKhông yêu cầu
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Yêu cầu trình độTốt nghiệp THPT
Job Description
- Assist in responding to technical support requests via phone, chat, or email.
- Shadow senior IT staff to learn diagnosis and resolution of hardware/software issues.
- Support users by guiding them through basic troubleshooting steps.
- Help categorize and process tickets in the Support Service system.
- Participate in monitoring and documenting incidents and resolutions.
- Assist in managing user accounts, permissions, and mailboxes under supervision.
- Learn to apply basic security measures (OS updates, antivirus installation, log monitoring).
- Support training sessions for employees on IT tools and systems.
- Report progress and challenges to the direct supervisor.
Yêu cầu tuyển dụng
- Currently pursuing a University/College degree in Information Technology or related field.
- Basic knowledge of computer hardware, operating systems, and networking.
- Commit to 6 months internship with full-time work
Skills & Knowledge (Preferred but not mandatory)
- Familiarity with Windows/Linux operating systems.
- Basic understanding of LAN/WAN networks.
- Interest in virtualization (VMWare), cloud platforms (Google/AWS/Azure), or security fundamentals.
- Good communication skills in Vietnamese and English (B1 level or higher preferred).
- Problem-solving mindset and eagerness to learn.
- Ability to work collaboratively in a team environment.
Quyền lợi
- Phụ cấp thực tập 3,000,000 VND/month
- Môi trường làm việc chuyên nghiệp, nhiều cơ hội học hỏi
Thời gian làm việc
- Monday - Friday, 8:00 - 17:50
Địa chỉ làm việc
Anna Building, Quang Trung Software City, District 12, Ho Chi Minh City, Vietnam
Số lượng tuyển dụng
1
