[Full Time] – LEISURE CONSULTANT – JAPANESE SPEAKING MARKETS

Mô tả công việc

• Ensure a personal service is offered to agents in order to meet and exceed their expectations.
• Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs).
• Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to agents.
• Report any errors regarding information onTourplan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to agents or direct clients when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with retail travel agents by ensuring personal service is optimized.
• Attend regular training courses to keep up to date with both product and procedure.
• Keep others informed by sharing information.
• Inform product department of any product feedback.