During the use of the platform, your Business may encounter some issues that hinder the recruitment process, specifically as follows:
1/ Forgot Password
Step 1: Visit the website and click “Sign Up / Log In” to open the Log In dialog box. Here, please click “Forgot Password”.
Step 2: The Reset Password dialog box will appear. Your Business, please enter the email (used to register the account), then click “Create New Password”.
The new password will be sent to the Employer account email.
In case your Business wants to change the password, please follow the instructions below:
- Log back into your account using the new password provided by the system.
- Then, move your mouse cursor to [company name] and select the Change Password feature.
- Proceed to enter your current password in the Old password box.
- Enter the new password sequentially in the New password and Retype password boxes.
- Confirm the password change by selecting Change Password.
- Now, the account is automatically logged out.
- Your Business, please click “Sign Up / Log In” (blue button, in the middle of the interface) to proceed to log back in with the newly created password.
- Next time, your Business can log in directly with the new password and continue using as usual.
2/ Unable to use features for employers
In some cases, employers are unable to post job openings or invite candidates to apply on the website.
Cause: During registration, your company forgot to select the Employer tab. This results in your company being unable to access employer features after logging in.
To resolve this issue, your company needs to delete the existing account and register a new Employer Account.
First, move the mouse cursor to [account name] and click Delete Account. Then, enter your password in the Password field and confirm that you want to Delete Account.
At this point, the account has been removed from the system. Your company just needs to proceed with re-registration and ensure to select the correct Employer tab.
Learn more details on how to register an account:
3/ Job posting not approved
The HUFLIT CAREER HUB platform appreciates all job information from businesses. However, some job postings are not approved for the homepage due to the following reasons:
a. Exceeding the monthly job posting limit
Since July 2023, the platform supports approving 1 job posting/month for businesses (that are not HUFLIT partners). In case the admin has approved the quota, the remaining postings will remain in pending status until subsequent months for approval.
Therefore, businesses need to select appropriate job postings based on their needs to publish on the website.
b. Incomplete Employer Profile
The Employer Profile is one of the important resources contributing to building initial trust between businesses and the University, as well as between businesses and candidates. HUFLIT CAREER HUB encourages your company to complete at least 70% of your profile as a basis for the University to properly understand the company, operating sector, culture, and the values the company provides. From there, assess whether this is truly a suitable environment for students to start their careers.
c. Unclear / Unsuitable job posting
HUFLIT CAREER HUB encourages employers to provide information related to job openings fully and clearly. This helps both the University and students gain the most accurate understanding of the open position, requirements, and benefits for workers. Additionally, providing complete information helps avoid misunderstandings and disputes that may arise later, contributing to building a professional image for the business and our recruitment connectivity platform.
Learn how to post a job opening:
4/ Other issues
If your Business needs further support, please contact our Customer Support department via the Zalo OA: HUFLIT Career Hub – Thực tập và việc làm channel for guidance.
Best regards ./.
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