Phan Trần Hiền Ngọc

• Communication: Explained complex concepts in Math, Vietnamese, and English to students, adapting communication styles to ensure understanding. • Progress Tracking: Monitored academic results and provided periodic progress reports to parents, building trust and maintaining open lines of communication. • Responsibility: Prepared lesson plans and managed study schedules to help students improve their performance in core subjects.

• Customer Engagement: Acted as a frontline representative to reach potential customers, collecting information and generating leads through ofine promotion campaigns. • Event Coordination: Supported the organization of student activities and partner events, ensuring a welcoming and professional environment. • Brand Representation: Participated in school outreach programs to promote the KAPLA brand identity and consult parents on course offerings. • Inventory & Logistics: Managed Point of Sale Materials (POSM) and student gifts, ensuring adequate stock and proper visual merchandising at the center.

• Administrative Support: Assisted department leadership with accurate document drafting, data entry, and le management, ensuring 100% accuracy in handling sensitive bank records. • Document Processing: Managed the ow of ofcial documents between departments, including scanning, printing, and stamping procedures to ensure efcient ofce operations. • Process Efciency: Streamlined the submission of les to upper management, demonstrating reliability and attention to detail.