[Full time] Customer Support Engineer (Japanese N1/N2)

Tiếng Nhật
Quận 12 (cũ)
26/01/2026
26.000.000đ
Full Time
Ngày hết hạn ứng tuyển: 27/02/2026
Nộp hồ sơ

Thông tin chung

  • Ngày đăng tin
    26/01/2026
  • Quận 12 (cũ)
  • Mức lương
    26.000.000đ
  • Ngày tin tuyển dụng hết hạn
    11/02/2026
  • Yêu cầu kinh nghiệm
    Mới ra trường
  • Giới tính
    Không yêu cầu
  • Yêu cầu trình độ
    Cử nhân/kỹ sư

Mô tả công việc

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu tuyển dụng
  • Proficient in Japanese (4 skills) (Advanced level) (must have N1, N2 cert)
  • Can understand English technical documents, and have basic English conversation skills
  • Willing to work during Tet and holidays (with a salary up to four times the normal rate)
  • Customer service mindset
Quyền lợi
  • Salary offer: up to 26mil Gross (depending on qualifications and experience)
  • 90% contribution of the gross salary to social insurance.
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Full working equipment will be provided.
  • Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
  • Activities: Birthday party, Employee engagement activities.
Thời gian làm việc
  • Working time: 7:00 AM – 4:00 PM, 5 shifts/week, 2 non-fixed days off.
Địa chỉ làm việc
VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City
Số lượng tuyển dụng
15