[Full time] IT Helpdesk Support

Công nghệ thông tin
Quận 12
09/12/2025
Full Time HUFLIT Career Bootcamp
Application ends: 30/12/2025
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Job Overview

  • Date Posted
    09/12/2025
  • Quận 12
  • Yêu cầu kinh nghiệm
    Dưới 1 năm
  • Giới tính
    Không yêu cầu
  • Yêu cầu trình độ
    Cử nhân/kỹ sư

Job Description

  • Provide technical support via phone, email, and chat.
  • Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
  • Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
  • Track, categorize, and resolve support tickets; escalate urgent cases.
  • Apply security measures (OS updates, antivirus, monitoring logs).
  • Support backup, disaster recovery, and data protection solutions.
  • Train users on new or updated IT systems.
  • Report recurring incidents and propose improvements.
Yêu cầu tuyển dụng
  • University/College degree in IT or equivalent.
  • Minimum 1 year in IT support.
  • Virtualization (VMWare), AD/LDAP management.
  • Networking services (DHCP, DNS, HTTP, S/FTP).
  • Backup/recovery solutions and disaster recovery planning.
  • Familiarity with Linux environments and basic web technologies (HTML/XML).
  • Strong problem-solving, teamwork, planning, and communication.
  • Good English communication (B1+).
  • Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.
Quyền lợi
  • 13th month salary + performance bonus
  • Social insurance on full salary + Premium Health insurance
  • Annual company trip + team building activities + Club activities
Thời gian làm việc
  • Monday - Friday, 8:00 - 17:50
Địa chỉ làm việc
Anna Building, Quang Trung Software City, District 12, Ho Chi Minh City, Vietnam
Số lượng tuyển dụng
1