Customer Advisor (15/7/2022)

Mô tả công việc

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Day: 5/week (2 days off).
• Shift: Rotate 24/7 (according to the arrangement of the team leader)
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience.