[Full time] Sales & Marketing Assistant

Mô tả công việc

Responsibilities

1. Sales Support

– Maintain product displays to ensure they meet the highest standards of presentation.

– Record and monitor prospect data, coordinating with the sales team to track sales progress through daily, weekly,
and monthly report.

– Contact prospects and customers and present the company’s products and services in line with the sales plan.

– Assess client needs and ensure accurate qualification of their requirements before redirecting them to the
appropriate team member.

– Configure products based on customer preferences regarding color, materials, and equipment options.

– Oversee the sales contract process, including payments and documentation management.

– Carry out additional tasks as assigned by the Sales Manager.

2. Customer Relationship Management (CRM)

– Execute CRM initiatives, including loyalty and customer care programs.

– Oversee and implement the Ferrari contract plan for each customer.

– Foster relationships with partners for joint marketing initiatives, events, and partnerships.

– Provide support for company events and activities.

– Complete additional tasks as directed by the Sales Manager and Marketing Manager.

3. Administrative Support

– Welcome customers and prospects to the showroom, ensuring a seamless handover to the appropriate sales
representative.

– Manage incoming calls, online requests and direct customer inquiries to the appropriate departments.

– Ensure the daily operation of the Sales Lounge and Consultant Room runs smoothly, always maintaining their
condition.

– Collaborate with the accounting team to manage payment collection and ensure accounts receivables are current.