Mô tả công việc
WHAT YOU WILL BE DOING:
1. Product Training:
– Actively participating in comprehensive training sessions to gain a thorough understanding of the company’s products.
– Utilizing acquired knowledge to design and maintain comprehensive training materials for the company’s products.
– Delivering exceptional training sessions to groups of users, covering both web app and mobile app, to ensure the effective transfer of knowledge.
– Conducting onsite training sessions 1-2 times per quarter, considering the limited number of clients currently. For the remaining time, the Product Trainer will be based at the office and provide customer support.
2. Customer Service Support:
– Providing technical support to customers and fostering strong customer relations through troubleshooting voice processes (domestic calls).
– Building sustainable relationships and going the extra mile to engage customers effectively.
– Actively participating in educational seminars to continuously enhance knowledge and performance levels.
– Ensuring the cleanliness and proper maintenance of the Customer Relationship Management (CRM) system.
– Meeting personal and team targets, both qualitative and quantitative.
Thời gian làm việc
WORKING HOURS: 9AM – 6PM (Mon – Fri)
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
Yêu cầu tuyển dụng
WHAT WE ARE LOOKING FOR:
- Possesses the confidence and expertise to conduct impactful training sessions for clients in a group setting, with a strong focus on delivering knowledge effectively would be an advantage.
- Previous experience in customer service roles, demonstrating a solid background in providing exceptional support to customers.
- Proficiency in both Vietnamese and English languages.
- Creative and innovative mindset, with a willingness to work flexibly and adapt to various situations.
- Ability to thrive in dynamic environments and embrace changes within the industry.
- Basic analytical skills to assess data and draw insights.
- Familiarity with CRM systems and practices.
- Strong team player, capable of collaborating effectively with colleagues.
- Customer-focused attitude, with the ability to adapt to different personality types.
- Strong multitasking abilities, skilled in setting priorities and managing time efficiently.