[Full time] Customer Service Executive – 4 months

Dịch vụ khách hàng
Quận 4
29/10/2024
Full Time
Hết hạn nhận hồ sơ

Thông tin chung

  • Ngày đăng tin
    29/10/2024
  • Quận 4
  • Ngày tin tuyển dụng hết hạn
    16/11/2024
  • Yêu cầu kinh nghiệm
    Từ 1 - 2 năm
  • Giới tính
    Không yêu cầu
  • Yêu cầu trình độ
    Tốt nghiệp THPT

Mô tả công việc

PROJECT BRIEF:

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members’ physical and mental well-being through a holistic care approach.

WHAT YOU WILL BE DOING:

·       Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.

·       Solve members’ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.

·       Participate in calls to help retain members.

·       Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.

·       Comply with all healthcare regulations and maintain confidentiality.

·       Accurately document member interactions in the system.

·       Be open to regular feedback and coaching for improvement.

·       Perform other tasks as needed.

Yêu cầu tuyển dụng

WHAT WE ARE LOOKING FOR:

  • Strong proficiency in spoken and written Korean, with a particular emphasis on verbal communication.
  • Basic proficiency in English
  • Experience as customer service experience preferred but not required
Quyền lợi

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

  • Attractive salary, sign-on bonus and performance bonus at the end of the project
  • Professional working environment
Thời gian làm việc

WORKING HOURS:

  • This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.
  • The shift runs from 8 PM to 8 AM (GMT+7), Monday through Sunday.
  • You will be scheduled for 8-hour shifts, working 5 days per week, with two days off each week.
Địa chỉ làm việc
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City OR Remote options may be considered after 2 months, provided that work performance is guaranteed.
Số lượng tuyển dụng
12

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