Customer Service Specialist Intern

Hết hạn nhận hồ sơ

Thông tin chung

  • Ngày đăng tin
    20/06/2024
  • Ngày tin tuyển dụng hết hạn
    20/07/2024
  • Yêu cầu kinh nghiệm
    Không yêu cầu kinh nghiệm
  • Giới tính
    Không yêu cầu
  • Yêu cầu trình độ
    Cử nhân/kỹ sư

Mô tả công việc

Responsibilities: 

1. Manage large amounts of incoming messages.

2. Follow up with clients or customers to check that they’re still satisfied with any purchases.

3. Letting customers know about additional products or services.

4. Ensure customer satisfaction and provide professional customer support.

5. Build sustainable relationships and trust with customers through open and interactive communication.

6. Know our products inside and out so that you can answer questions.

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.

8. Keeping records of customer interactions, comments, complaints, and file documents.

9. Communicating and coordinating with colleagues as necessary.

10. Providing feedback on the efficiency of the customer service process.

11. ​Prefer to work 10 p.m. to 6 a.m. or 6 a.m to 3 p.m (due to the need to work with clients in the U.S)

Thời gian làm việc

Working time/ days: (On-site)

10 p.m. to 6 a.m, Monday to Friday

6 a.m. to 3 p.m., Monday to Friday, with 2 Saturdays scheduled per month on alternating weeks.

Quyền lợi

Benefits:

  • Monthly allowance: 6,000,000 VND + Night shift allowance
  • Comfortable, dynamic, and creative working environment
Yêu cầu tuyển dụng

Required skills/ Qualifications:

  1. Fluency in English
  2. Bachelor's degree
  3. Experience working with customer support, CRM systems, and practices.
  4. Excellent verbal communication
  5. Ability to multi-task, prioritize, and manage time effectively
  6. Analytical and problem-solving skills
  7. Confident with phone inquiries in English
  8. Attention to detail and excellent quality
  9. Personable and attentive
  10. Creativity and Versatility
Địa chỉ làm việc
22F, Wework E-Town Central, 11 Đoàn Văn Bơ St., Ward 13, District 4, HCMC
Số lượng tuyển dụng
2