[Full Time] CSKH làm việc tại Malaysia

Dịch vụ khách hàng
01/10/2024
28.000.000đ
Full Time
Ngày hết hạn ứng tuyển: 01/11/2024
Nộp hồ sơ

Thông tin chung

  • Ngày đăng tin
    01/10/2024
  • Mức lương
    28.000.000đ
  • Ngày tin tuyển dụng hết hạn
    17/10/2024
  • Yêu cầu kinh nghiệm
    Không yêu cầu kinh nghiệm
  • Giới tính
    Không yêu cầu
  • Yêu cầu trình độ
    Cử nhân/kỹ sư

Mô tả công việc

  • Understand customer enquiries and respond via applicable channels: email
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
  • Keep up-to-date on social media trends and best practices
  • Collaborate with other team members to provide the best possible customer service
  • Adaptable to a very fast-paced environment
Yêu cầu tuyển dụng
  • Bachelor’s degree in any field
  • 1+ years of experience in customer service
  • Strong understanding of social media trend
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Can work on a rotational shift and on a weekend
Quyền lợi

**Benefits**:

  • Competitive salary and benefits
  • Opportunity to work with a talented team of professionals
  • Be part of fast growing project and work with diverse culture
  • Base Salary: 4200MYR /month max
  • Night shift allowance: up to 300MYR /month.
  • Monthly KPI incentive: up to 300MYR /month.

** Work Location **:

Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia

Thời gian làm việc

** Work Schedule **:

  • 5 days/week (any 2 days off)
  • Shift: Rotate 24/7 (according to the arrangement of the team leader).
  • Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
Địa chỉ làm việc
Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
Số lượng tuyển dụng
30

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