Customer Service Executive

Mô tả công việc

Job overview:
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time
deliveries, complete order fulfillment.

Key responsibilities:

• To respond and ensure the customer inquiries and requests are addressed in a timely
  manner.
• To coordinate with the sales team, other internal teams, suppliers to ensure the product
  quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service
  standards.
• To communicate with the sales team and key vendors regarding the latest development
  of the customers and to maintain updated customer profile information.
• To proactively share among team members on new product / system knowledge and on
  lessons learnt from the mistakes to improve the quality of the whole team.
• To assist and back up other team members and provide support and report to
  Supervisor.