22dh482180@st.huflit.edu.vn

Acted as a frontline brand representative, engaging directly with customers to understand their preferences, behaviors, and feedback—insights later utilized to enhance service delivery and inform promotional strategies. Managed order processing and coordinated timely service execution, contributing to a 15% increase in customer satisfaction scores (based on internal post-service surveys). Collaborated with cross-functional teams to streamline communication and create a consistent customer experience, supporting brand positioning and retention efforts. Collected and reported on customer feedback and purchasing trends, assisting the marketing team in developing targeted campaigns and upselling strategies. Initiated small-scale customer engagement activities (e.g., in-store mini-promotions, loyalty card referrals), resulting in a 10% increase in repeat visits over a 3-month period. Trained new staff on customer communication and service etiquette, ensuring consistent brand tone and messaging across all touchpoints. Key Achievements: Recognized as “Employee of the Month” twice for excellence in customer engagement and service initiatives. Contributed customer insight data that helped refine a product promotion campaign, leading to a 20% increase in sales during its launch month.